Shipping policy

Free worldwide shipping

We offer free standard shipping on all orders to the destinations available at checkout. Enter your delivery address before paying to check whether we can deliver there. Availability may be limited by local import rules or carrier coverage.

Preparing your order

We dispatch your Depuff order within 6 calendar days after payment. This is the time needed to prepare and hand your parcel to the carrier, not a promise that it will arrive within six days.

After dispatch

Transit time is additional and varies by destination, customs clearance and carrier conditions. We will email tracking details when available after dispatch. If an unexpected delay affects your order, contact us for an update and available options.

Addresses and import charges

Check your delivery details before ordering and contact support@getdepuff.com promptly if an address needs correcting. We will try to help before dispatch. Free shipping covers the outbound standard delivery charge; it does not include import duties or local customs charges unless expressly included at checkout. Any taxes collected by us are shown before payment.

A missing parcel or damaged pouch

Contact us with your order number if your delivery is missing, incorrect or damaged. Keep the packaging and take photos where possible so we can investigate. Do not consume softgels from a pouch with a broken or damaged safety seal. We will work with the carrier and arrange an appropriate replacement or refund where required. Your statutory rights are not limited by a short reporting deadline.

For returns, see our Return and refund policy. For delivery help, email support@getdepuff.com.