Refund policy

30-day returns on unused, sealed products

Changed your mind? Contact support@getdepuff.com within 30 days of delivery with your order number. Eligible unused products can be returned for a refund of the product price paid. Please contact us before sending a parcel so we can give you the correct return address and instructions.

What can be returned

Softgels must be unused, in their original packaging and with the product safety seal intact. Opening the delivery carton to inspect your order is fine. Once a pouch's safety seal has been opened, we cannot accept it for a change-of-mind return.

If you bought multiple pouches and opened only some, you may return the remaining eligible sealed pouches. A partial refund is based on the amount actually paid for the returned products, including the package discount.

Who pays return shipping?

• Defective, damaged or incorrect products: we cover reasonable return shipping or arrange another suitable solution.
• Change of mind or dissatisfaction: you pay the return shipping charged by your chosen carrier.

Damaged, incorrect or missing orders

If your delivery is damaged or incorrect, keep the carton and packaging and send photos as soon as possible, preferably within 72 hours of delivery. Do not take softgels from a pouch with a broken safety seal. We will investigate and arrange an appropriate replacement or refund.

If your parcel has not arrived, or tracking says delivered but you cannot find it, email us promptly. We will open a carrier trace and arrange a replacement or refund if the parcel cannot be recovered. These reporting requests do not remove your statutory rights.

Order changes and cancellations

Spot an address error? Contact us immediately, ideally within 24 hours. We will try to correct it before dispatch. You can also request cancellation before dispatch; after an order has shipped, the return process applies.

Refunds

Once your return arrives and has been checked, we will confirm the refund by email and send it to your original payment method. Your bank or payment provider may need additional processing time. Refunds are for the eligible products returned; change-of-mind return postage is not refundable.

Questions? support@getdepuff.com. Nothing in this policy limits your mandatory consumer rights or rights relating to faulty, damaged or incorrect goods.